Do Words You Use Confuse?

Managers - Do Words You Use Confuse?

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If you've ever been irritated, or frustrated, by man using words and phrases that make things harder to understand, rather than easier, you're not alone.

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Managers

Research shows more than 40 percent of New Zealanders don't have reading, writing, speaking and listening skills primary to understand many written documents used in workplaces. Yet, many of us continue to use words that confuse when we write and speak, losing both goodwill, and potential business, in the process.

You might feel comfortable using the words 'pro' and 'anti' instead of 'for' and 'against', but are you sure the man you're communicating with is as customary and comfortable with them as you?

Or how about 'bi-annual'? If you mean 'twice a year' why not say that?

Making man feel belittled or confused does nothing to heighten your reputation. In fact, it may well earn you a credit for being superior, arrogant and a show-off. Using obfuscatory (confusing) words our customers and supporters don't immediately understand isn't impressive - it's dumb.

So how can you heighten your credit as a communicator and keep habitancy 'with you' and tuned-in, rather than turned off and tuned-out?

o Focus on them, not you. Set out with the intention of development the reader or listener feel good about interacting with you. Put them at ease and help them open up to create a genuine two-way transportation process that works for them.

o Be definite and direct. Speak and write clearly. Avoid using long sentences and unusual words. habitancy are more likely to 'stay with you', and enjoy the interaction, if you review using words and phrases they are customary with, and of course understand.

o Be amiable and natural. Many of us write much more formally than we speak, and yet our written words are plainly spoken words captured on paper or electronically. Write how you speak and you may be surprised at how natural it becomes.

o Avoid jargon, technical and unusual words as much as possible. Industry-specific words have their place, but for most day-to-day communication, plain and straightforward is almost all the time best.

o Never assume. Check insight on an ongoing basis. If you think the man may be confused, or not following you, use a different, more of course understandable word or phrase as swiftly as possible.

Confuse and you'll lose. review in a way that builds rapport and makes habitancy feel good about the interaction and your credit for being a gifted communicator will be assured.

I hope you will get new knowledge about Managers. Where you'll be able to put to utilization in your life. And most importantly, your reaction is passed about Managers.