Responsible Vs Accountable - Which manager Are You?

Managers - Responsible Vs Accountable - Which manager Are You?

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I have all the time maintained that one of the inherent strengths of our firm is our team. Population at my assosication are hardworking and committed, and do their work with the best of intentions.

What I said. It shouldn't be in conclusion that the real about Managers. You read this article for info on what you want to know is Managers.

Managers

Yet, many a times, it so happens that the results we accomplish fall far short of the time or attempt that goes in.

My pathology says that we fail because managers are not "accountable". Let us say I receive a capability complaint from a physician in the market. I call the firm head and ask him to decide it to the doctor's satisfaction. A month later, I find that the complaint remains unresolved, and customer's dissatisfaction has gone up manifold.

When I call the firm head to find out why, he is as surprised and agitates as I am...what happens? Generally, whether one of these scenarios...
The firm head calls one of his team members. He briefs him about the problem, ask the person to decide it, and right away forgets about the whole issue himself, satisfied that he has taken action. The firm head sends an email to Qc, request them to decide it, and once again right away forgets about the issue.

In both cases, the firm needs to understand that, while somebody else may have to easily fix the problem, he needs to ensure that the problem is fixed correctly and within the time frame and other parameters stipulated...

The terms "responsibility" and "accountability" are near synonyms, but there is a subtle yet necessary variation between the two. The key to success is to remember this matrix...

Role

Manager (You)

Subordinate / Other Team

Function

Accountable

Responsible

Ownership

Problem & Outcome

Solution Methodology & Implementation

Gets reputation for

Getting Task Done

Doing Task

Most owner are highly "responsible", but slip when it comes to "accountability". The managers who effect are the ones who correctly understand and bridge this difference.

I hope you receive new knowledge about Managers. Where you can put to easy use in your evryday life. And above all, your reaction is passed about Managers.